Terms of Service

By creating an account or using the Reflect SDK or dashboard (“the Service”), you agree to these terms. The Service is operated by Retroage Engineering.

1. Account & eligibility

You must be at least 18 and authorised to bind the entity you represent. One human per login; share a tenant via team seats, not credentials.

2. Permitted use

You agree not to:

• Use Reflect to track users without lawful basis (consent, legitimate interest as applicable).
• Attempt to extract data on users belonging to other tenants.
• Reverse-engineer rate limits, mint server keys outside the dashboard, or evade fraud rules.
• Re-sell raw event streams to third parties as a tracking-as-a-service product.

3. Billing

Plans bill monthly or annually via PayPal. Overage charges (where applicable) post at the end of the billing period. Cancellations end at the close of the paid-for period; no pro-rated refunds except as required by law.

4. Data ownership

You own the data flowing through the Service. We hold a limited licence to process it solely to provide the Service. On account closure, we delete or anonymise within 90 days, except where retention is required by law (tax, legal hold).

5. Service level

Reflect targets 99.9% monthly availability. Scheduled maintenance is announced 48h in advance. Failed-postback retry is best-effort; unacknowledged after 24h, the postback is dropped to the dead-letter queue and surfaced in the dashboard.

6. Termination

Either party may terminate. We may suspend an account immediately for clear abuse: spam-class postback floods, scraping other tenants, payment fraud. We'll provide a data export window of 30 days post-termination unless legally prohibited.

7. Liability

The Service is provided “as is”. Aggregate liability over any rolling 12-month period is capped at fees paid by you in that period. We are not liable for lost revenue from missed attribution, partner postback failures, or end-user data quality issues.

8. Changes

Material changes will be emailed to your account contact 30 days before they take effect. Continued use after the effective date is acceptance.

9. Governing law

These Terms are governed by the laws of the operator's jurisdiction (specifics in the DPA appendix). Disputes go to the courts of that jurisdiction unless arbitration is mutually agreed.